From Overwhelmed to Optimised
(How Be Sure Repairs Transformed Call Compliance and Saved 15 Workdays in a Single Month with Steady Bow ARROW)
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Helping a fast-moving home appliance repair plan service in West Sussex transform call compliance and reclaim 15 workdays in a single month with Steady Bow ARROW.
Key Results at a Glance
125+ Hours Processed
Of call recordings analysed in the first month alone
15 Workdays Saved
Manual auditing time reclaimed for productive work
100% Consistent
Every call gets the same level of compliance scrutiny
Proactive Coaching
Real data enabling targeted agent improvement
The Business
For a company like Be Sure Repairs, a fast-moving home appliance repair plan service based in West Sussex, handling a high volume of customer calls isn't a side task. It's the heartbeat of their operation.
Every day, their team manages dozens of inbound and outbound calls about repair bookings. With that volume comes a responsibility not only to deliver excellent customer service but also to ensure every sales call aligns with legal and compliance standards. Missed steps or inconsistent messaging can lead to costly errors, both financially and reputationally.
That's where Arron, their Operations Manager, found himself stuck.
The Challenge
"We were spending hours, literal days, listening back to calls, ticking off checklists, and inputting data into spreadsheets. It was inefficient, unsustainable, and no one liked doing it."
— Arron, Operations Manager
Their compliance team, small but diligent, was under growing pressure. Each sales call had to be reviewed manually to ensure it met Be Sure's internal compliance checklist: Was the customer offered the correct plan options? Were the legal disclosures read in full? Did the agent clearly explain cancellation rights?
With the call volume increasing, and the time required to audit each call remaining the same, Arron knew they were heading towards a breaking point. Hiring more auditors wasn't an option. They needed a more innovative solution — one that could scale with the business, without sacrificing accuracy or control.
Hours of Manual Review
Days spent listening to calls, ticking checklists, and inputting data
Complex Compliance
Each call needed review for plan options, legal disclosures, and cancellation rights
Scaling Pressure
Growing call volume with no option to hire more auditors
Human Error Risk
Fatigue and inconsistency leading to potential missed issues
The Solution
That's when Steady Bow ARROW entered the picture. At Steady Bow we specialise in Voice-Based AI Automations to help service-based companies like Be Sure Repairs streamline their voice operations through intelligent, custom-built AI systems — systems that don't just automate, but elevate how businesses handle calls.
After an in-depth discovery session with Arron and his team, we designed and deployed a bespoke AI call compliance solution tailored to Be Sure Repairs' exact needs.
"At first, I wasn't sure if AI could really understand the nuances of our compliance checklist. But Ben didn't give us a one-size-fits-all platform. They built something that fit us."
— Arron, Operations Manager
The new system was built to do what no spreadsheet ever could:
Advanced Transcription
Automatically transcribes every sales call using advanced voice recognition
Compliance Analysis
Analyses transcripts for fully editable compliance markers — plan explanation, legal script adherence, terms acceptance
Automated Scoring
Scores each call against Be Sure's internal compliance checklist
Smart Flagging
Flags any areas of concern for human review
Searchable Dashboard
Organises everything into an easy-to-navigate dashboard with searchable records
The Platform in Action
Here's a glimpse of the custom-built AI compliance solution that transformed Be Sure Repairs' auditing process:
Fully Editable Compliance Criteria
AI-Powered Call Analysis Dashboard
Detailed Compliance Checklist with Evidence
Results & Outcomes
In its first month alone, the system processed over 125 hours of calls — the equivalent of roughly 15 working days of manual auditing. That's 15 days of reclaimed productivity, all while removing human error, inconsistency, and the mental fatigue that comes from listening to hours of near-identical conversations.
"It's not just about time saved. It's about consistency. The AI doesn't get tired. It doesn't miss things. Every call gets the same level of scrutiny."
— Arron, Operations Manager
of calls processed in month one
of manual auditing reclaimed
human error or inconsistency
consistent call scrutiny
The Transformation
Compliance auditing, once a bottleneck, became a seamless background process. Arron's team could now focus on proactively coaching agents, using real data and real examples drawn directly from the AI's analysis. Patterns began to emerge — not just in where agents were falling short, but in what top performers were doing right.
"We're no longer reacting. We're improving."
Looking Ahead
In a highly regulated environment, this kind of audit trail is invaluable. The success of the project has prompted Be Sure Repairs to explore further AI integrations, including automated appliance repair troubleshooting, to improve service without increasing headcount.
For Arron, the partnership has changed how he views his operations.
"We used to think more staff was the only solution to more calls. Now, we know better. With the right tools, we can work smarter — not just harder."
Be Sure Repairs' journey from manual compliance to AI-powered clarity is a blueprint for phone-heavy businesses across the region. And as we continue to deliver some of the best voice-based AI solutions in the UK, it's clear this is only the beginning.
And here's the kicker:
You get your own 24/7 AI Receptionist that answers every call, set up for you in days, for less than your phone bill.
No contracts. No hidden fees.
Most trades spend £10K+ a year trying to solve this with admin staff or answering services.
⚡Guaranteed Results
Book four real jobs in 60 days using our tools - or get your money back.
No stress. No risk. Just leads, sorted.
Talk to Arrow now, and hear for yourself how we capture leads and handle a real potential customer enquiry.
Ben Milsom is the Founder and Director of ARROW, with more than a decade of experience in digital marketing and customer service. A certified Google Partner and best-selling author on phone-first marketing and AI voice technology, he specialises in AI automation, marketing, and the psychology of sales. Through ARROW, he helps service businesses answer every call with AI Receptionists that capture leads and give owners peace of mind.